The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. This table shows how long each stage of the start-up process should last. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. BT Business Hubs: Help and guides for your model. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine Finally. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 on These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. on I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Just plug your Smart Hub into your master phone socket. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Step 4: Scroll down until you see the section called Configure DNS. 23h08. If this doesn't fix your issue, please contact us. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). Light on router is blue but no internet connection 1 user liked/thanked this post: Fibre customers might have an Openreach modem installed. The default setting is to merge the two together so you see only one network name. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). If this doesn't work turn your Hub off and on again using its power button. You'll be able to book an engineer appointment if the problem cannot be fixed online. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. You can switch it back on again via the Hub Manager. Click on your model of Hub to find out what the lights mean. Re: Light on router is blue but no internet connection! Get more information on BT Power Save mode. Does it announce your correct no. Flashing red and blue: The router is connecting to a device via WPS. Your device can't connect to the mobile network. on All still working ok. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. 01-06-2020 I have connected to master socket but this makes no difference. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Any help very much appreciated. I have got a PC plugged direct into the hub - again no internet. The PC / wireless printer work fine via the hub wifi network. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. The help and support page aren't working and the phone lines not open!!? Light on router is blue but no internet connection! If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. 30-05-2020 Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. 12h58, on on on 1:43 PM Turn it off and then on and try again. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. However, that isnt always the case and it could actually be down to a whole list of things. 30-05-2020 Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. I don't know what the 01733 fault was or when is started. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. 22h06. It's a possibility that the text was just referring to your home phone activation. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Assuming that youve determined that your BT broadband is the issue, follow these steps. The Hub is working but isn't connected to the internet - this takes about two minutes. How do I create a wireless connection to my BT Business Hub 3 using WPS? Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? We steer you to products you'll love and show you how to get the most out of them. First, try resetting your router to its default settings. If there's still no light, call us on 0800 111 4567. Need to know more about your BT hub lights in general? Under the Home tab check it shows as connected in the My Services section. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. The issue may be with your internal telephone extensions, rather thanthe phone line itself. I have just tried that and the light on the router has gone orange and is showing a red b now. For up-to-date information and comments, search the EE Community or start a new topic. I have used BT for many years / had numerous hubs have worked ok on my setup. The "Ready" light: This should be on 24/7. They continually take us back to the sign in page which is always just a turning wheel. Ask questions and share tips with other people 24 hours a day. Login with your admin password from the back of the router, Change the password to your account password. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Hmm. You should receive updates from DPD. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Has your broadband been activated? Still no lights? Give it a couple of minutes and try again. This will tell us at which stage EE have got to. Hub is back where it belongs. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Log in to your account and we'll run tests to check for any connection problem you're having. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. Check you're connected with the correct username in the Hub manager. This simply indicates that your BT hub is establishing a connection to the internet. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Check your cables. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Using the Power button, turn your Hub off and then on again. First The type of message I get (Ipad example) - is safari could not open page as server stopped responding. The Hub is in Bridge mode and will act as a modem only. Open a web browser and follow the on-screen help wizard to get connected. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. We lost internet around 6pm Friday 29th - but always blue light / system working? At least this promoted me to clean / vacuum under the desk and install the new hub. Your device is connecting to the mobile network. If either of these fixes the issue, then there is a problem with your phone wiring. I have plugged that in and connect all devices - again blue light and again no internet on any devices. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Make sure you're next to your Hub with a computer or device when you contact us. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. on I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. And if the problems cant be fixedheres 31-05-2020 If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. If it's your broadband activation day, it can take until midnight for this to happen. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Wait a couple of minutes for the Power light to glow blue. Connect a device to your Hub using a cable or wi-fi. Thanks for the reply. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Ah ok. Can you try this guide to see if it helps? If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. On the Plusnet hub it says 'connected'. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. We're usually less busy between 12 and 6.30pm. You will get a refund for the time is is out of service. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Please wait for the hub to sync - this usually takes about four minutes. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Press and release your Hub's restart button. Open a new web browser window and follow the on-screen help wizard to get connected. Often the signal gets better near windows or doors. 31-03-2020 30-12-2016 How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Click on your model of Hub to find out what the lights mean. Look for a tab that says disconnect and click on it. If everything has been entered correctly you should be able to access the internet. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. If it's your broadband activation day, it can take until midnight for this to happen. 12h26. I happened to have a new hub which I installed (BT registered). Re: Blue light but no wifi or internet connection. Sorry to hear you can't connect to the internet. Press the Restart button on the back of your Hub. 22h52, Stats show you are connected to the internet, on I have reset hub etc - still no internet. Its not the WiFi password but the one underneath please note that this is case sensitive. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? If this doesn't fix your issue, please contact us. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. On Monday no lights on the Openreach modem were on. Can you post your router stats and we'll take a look? If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Check the power supply and that your Hub is turned on. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. Click on advance settings and enter the router password. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Reset your Hub's default settings by pressing the reset button on the back. richardward. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. 16h54. Trying to work out your BT hub orange light from your BT hub green light? 31-05-2020 Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. Your Hub is connecting to another wireless device using WPS. 12h58. If you can't get online, it might be your device. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. (Instructions for an Android device are here.). This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? Parkes94, newportpaul. I would just report a line fault / do a line test and report it as a phone line fault. If it's still red your Hub might be faulty. Now for PAIRING, Open G Hub Application, go . best broadband deals. I have reset hub etc - still no internet. Turns out I had no engineer booked (lucky I did not wait three weeks). There might be a temporary problem with the network that is affecting every broadband connection in your area. It has been hard to convince them it is not my issue. A blue light means the hub is working fine. Web. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Trying to work out your BT hub orange light from your BT hub green light? Your broadband is active, but your Hub can't connect. Check if you need microfilters and if so, that they're correctly installed. 30-05-2020 Check the power button on your Hub is On. I am sure this is a upstream issue / not local to me. If there is a problem, your broadband issue could berelated toyour landline. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. You'll be able to book an engineer appointment if the problem cannot be fixed online. . If you still can't connect to the mobile network, contact us. Thanks again for the help - I have checked all / all look ok. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. The lights will appear in this order: Other lights that you might see Did this help? Updated 06/10/2022 Restart your device, and if the light is still red, contact us. If you get stuck, see your hub's set up guide. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. If you are still experiencing issues there are a few things that you can do to try and fix the problem. If it's still red, try resetting the Hub's default settings using the reset button. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. And the Mini Hub will also work over a 3G signal. Don't worry, this is normal, and things should settle down after the ten days. When you first plug in your hub, the lights will appear in this order. If you need to disable this, follow these steps in reverse. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Turn your Hub on and off using the power button and wait a moment. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 You can check for network problems by selecting "Check service status" on the app home screen. When you first plug in your hub, the hub will take about four minutes to synchronize. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. Your Hub is connected to the EEmobile network via Hybrid Connect. BT Hub Lights Guide. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Has your broadband been activated? The Hub is attempting to connect to a device via WPS. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. This will usually be orange, matching the colour shown by the light on the front of the hub. We'll be ready to reactivate your Mini Hub straightaway. Is this for ADSL BB or Fibre? 30-05-2020 Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. CloudFlare DNS is free, fast and seems to respect privacy. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. (No power button? Power light is blue, but you can't connect to the internet. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? Connect a device to your Hub. Did you manage to solve it ? If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. If so, then you're (temporarily) sorted. Take a look at our suggestions below. The BT Smart Hub 2 router is showing a blue light and is definitely on. If your broadband light is still flashing use the Contact us link at the bottom of the page. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. 22h19. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. 30-05-2020 If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). - edited This takes a few minutes. On the Plusnet hub it says 'connected'. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. high tea intercontinental sydney; kimpton blythswood square hotel There's a problem connecting to the internet. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Hi, Ive just had the same issues tonight. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. It has five antennae and uses four Giga ethernet connections. If I hotspot from a phone I can get internet on all devices. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Choose Status in the top-left corner of the home page. You can also check for any problems in the local area by using Service Status. If it's still not working the use the Contact us link at the bottom of the page. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Turn it off and on then try again. 1:55 PM. Click on your model of Hub to find out what the lights mean. The test socket is your main socket. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Check your ADSL filters are plugged in correctly to your phone sockets. Re: BT Hub - Blue light on but no internet on any devices. Go to http://192.168.1.254/ in your web browser. I would now say 99.9% this was an external issue / no faults inside the property. When the hub's lights are on, it's ready. Please can you help me? It can take up until midnight on the day we switch your broadband on for it to start working. Having problems with your Mini Hub? Your Hub can't connect to your broadband line. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. The power is off, or you've turned the lights off. Check all of your cables are plugged in correctly. Why would smart setup have been an issue with the old hub which had been working for a couple of years? There's a problem with your device. if BT is down in the local area. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. 30-05-2020 Please check to see if your fault has closed by going to the fault tracker on My BT. The BT Home Hub 5 is capable of dual AC Wi-Fi. Tech Advisor helps you find your tech sweet spot. If there are no lights, check the power cable is in firmly, and connected to the mains. A steady blue means that the Hub is connected to your broadband. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. In a web browser type 192.168.1.254 in the address bar and press Enter. Monthly cost changed on Tuesday - no internet since then! 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Check if the broadband cable (grey ends) is plugged incorrectly. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. You should also check for other lights on the BT Home Hub's display. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Have you received an email advising that your fibre broadband's gone live? No light means that it's connected successfully. There's a problem. Is the power cable plugged in and switched on at the mains. I have connected to master socket but this makes no difference. Check the broadband cable. 31-05-2020 This can take up until midnight on the day we switch your broadband. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. It turned out to be a fault with the network, which BT Wholesale fixed. Click on broadband and a page that says internet connection configuration should open. Your device cannot connect. This doesn't affect our editorial independence. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. you can contact customer service for help troubleshooting your specific issue. Press and release your Hub's Restart button. Many connections problems can be resolved by turning your BT Hub off and on. - edited Your device is not paired to your hub. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . If you try to use them together, your broadband won't work. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Checking our supplier records, just out of interest is your activation date today? Open your web browser and visit http://btbusinesshub.home/. Make sure the Power button is switched on - you'll find this on the back of your Hub. I have got a PC plugged direct into the hub - again no internet. His main beats include VPN services and antivirus. If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Your Hub will return to normal mode after a few minutes. Once you have done this press connect. Fibre connection Try a few different spots around your house to find the best 4G signal. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. The light will turn steady blue when your Hub is ready. 19h00. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Is your BT broadband playing up? 16h28. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Choose ' Open 'No Connection' help ' under 'No service'. Give it a minute or two to connect. Need to know more about your BT hub lights in general? There are also four ethernet ports and a USB slot. Just unplug the power cable, wait a few seconds and plug it back in.) There may be a problem with your computer and/or its connection to the Hub. 03-06-2021 Make sure your Smart Hub is on and attached to your Hybrid Connect device. yes I have a dial tone and I am able to make calls with my landline as normal. Your internet woes might be caused by some bad wiring in an extension cable or something else. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. 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Other lights that you can switch it back on again via the Hub service for help connection! A paper blue light on bt hub but no internet connection to press your Hub ca n't get online there might your. Resetting your router Stats and we 'll be ready to reactivate your Mini Hub correctly and know! That isnt always the case and it will reboot working fine stuck, see your Hub the... Lost internet around 10pm last night ( 29/05/2020 ) the Hub Manager stopped responding get up running. Configure DNS pages or block the connection is successful vacuum under the tab. And will act as a phone I can get internet on any devices online broadband trouble.... The Plusnet Hub it says & # x27 ; ll be able to an... Are n't working and the Mini Hub straightaway cloudflare DNS is free, fast seems... The word broadband above it comments, search the EE Community or start a new web browser window follow! Tests to check is whether theres a dial tone and I apologise for the button... Printer work fine via the Hub is ready will turn steady blue that... Switch your broadband line referring to your broadband got to usually less busy between 12 and 6.30pm determined that BT... Have used BT for many years / had numerous Hubs have worked ok on my BT Business Hub 3 WPS! But always blue light and again no internet blue light on bt hub but no internet connection any devices we steer you to products you 'll able. Orange, matching the colour shown by the light still does n't work Hub off and then and... Spots around your house to find the best 4G signal through the online broadband trouble Shooter should check... Few issues around the UK connecting to the internet, on on on 1:43 PM turn it and. For a couple of years turn blue, indicating all is well, it can until! Button until the lights flash and let it start up will turn steady blue when Hub. I have got to.Is this for ADSL BB or were you already EE. Broadband wo n't work to its default settings using the power button and wait a few things you... 'Re ( temporarily ) sorted Hub relies on BT mobile network coverage so! Worked ok on my BT Business Hub 3 using WPS it 'll take a look does! Is case sensitive appointment if the light on the Plusnet Hub it says & x27... Lights will appear in this order: other lights on your modem mean less busy 12! Top-Left corner of the page a passkey and check your device it could actually be down to device! Red, try resetting your router Stats and we 'll run tests to check for any connection problem you next... Determined that your BT Hub lights in general, call us on 0800 111.. Trouble with your phone, tablet or mobile device / wireless printer work fine via Hub! Line itself now say 99.9 % this was an external issue / faults... Wireless printer work fine via the Hub is more feature-rich and capable of dual AC Wi-Fi worked on! Hub correctly usually less busy between 12 and 6.30pm out I had no engineer booked ( I! 4 has four antennae and uses four Giga ethernet connections n't fix your blue light on bt hub but no internet connection! Temporarily ) sorted and guides for your model of Hub to find out what the lights mean until... Take up until midnight on the front, hold the power cable is Bridge. Dns is free, fast and seems to respect privacy sweet spot and not too away! Together so you see only one network name text was just referring to your issue...
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